Cancellation Policy
Please take note of the following cancellation policy. It is your responsibility to read through and make sure you are aware of this before booking.
Upon placing your booking with us you have entered a contract with ourselves (Wild West Pony Parties).
Any booking fees/deposits paid are non-refundable.
If you wish to cancel your booking due to severe weather conditions or illness for example, a new hire date will be offered within a 60 days time scale, but no refund will be given.
In instances where you move the date of your booking any payments already made will be transferred to your new booking date.
If you wish to completely cancel within 8 - 13 days of your party date you will be required to pay 50% of your package fee.
If you wish to completely cancel with 7 or less days’ notice the full package fee will be charged.
When booking a pony party in winter months you need to be aware of the higher risk of poor weather on your party date. We have packages deemed more suitable for wintery conditions and we do recommend you choose one of these, however the final decision is totally up to you.
It is very rare for us to cancel parties, however certain weather conditions are classed as unsafe for ponies to travel. In these instances, which include heavy snow and storms, we ourselves may have to cancel to adhere to health and safety guidelines, we would contact you directly to advise of our decision explaining why, if this is the case all payments including booking fees will fully refunded.
Please take note of the following cancellation policy. It is your responsibility to read through and make sure you are aware of this before booking.
Upon placing your booking with us you have entered a contract with ourselves (Wild West Pony Parties).
Any booking fees/deposits paid are non-refundable.
If you wish to cancel your booking due to severe weather conditions or illness for example, a new hire date will be offered within a 60 days time scale, but no refund will be given.
In instances where you move the date of your booking any payments already made will be transferred to your new booking date.
If you wish to completely cancel within 8 - 13 days of your party date you will be required to pay 50% of your package fee.
If you wish to completely cancel with 7 or less days’ notice the full package fee will be charged.
When booking a pony party in winter months you need to be aware of the higher risk of poor weather on your party date. We have packages deemed more suitable for wintery conditions and we do recommend you choose one of these, however the final decision is totally up to you.
It is very rare for us to cancel parties, however certain weather conditions are classed as unsafe for ponies to travel. In these instances, which include heavy snow and storms, we ourselves may have to cancel to adhere to health and safety guidelines, we would contact you directly to advise of our decision explaining why, if this is the case all payments including booking fees will fully refunded.